The Dialpad alternative where AI answering is included.
Dialpad's AI transcribes your calls beautifully. Ody's AI answers them. That difference is the whole comparison.
7-day free trial on every plan · No per-minute charges · Dialpad facts verified August 2026
THE QUICK ANSWER
Dialpad Connect deserves credit for including real-time transcription and AI recaps on its cheapest tier ($15/user/mo annual, $27 monthly). But the AI that answers calls — Dialpad's AI Agent, launched October 2025 — is a separate product with unpublished, credit-based pricing, CRM integrations require the 3-seat Pro tier ($25 annual), toll-free numbers cost extra and can't text, and SSO or an uptime SLA requires a 100-user Enterprise minimum. Ody includes the AI agent that actually answers on every plan, HubSpot and Salesforce on Growth ($33), and toll-free numbers as a standard option. If you want notes about missed calls, Dialpad; if you want the calls not missed, Ody.
SIDE BY SIDE
Ody vs Dialpad, feature by feature.
Dialpad Connect facts from their published pricing & docs, verified August 2026.
| Feature | Dialpad Connect | Ody |
|---|---|---|
| AI | ||
| AI receptionist answers your calls | Separate product, quote-only credit pricing | Included — every plan |
| AI call transcription & summaries | Included on all tiers | Growth+ |
| Turn AI on/off per line & per hour | — | ✓ |
| Phone system | ||
| US & Canada calling | ✓ | ✓ |
| Business texting | 250 SMS/user/mo, then $0.008 per send attempt | US & Canada (10DLC) |
| Toll-free numbers | Extra cost; can't send texts | ✓ |
| Phone menus (IVR) | Ring groups capped at 3 on Standard | Growth+ |
| Video meetings | 150 participants, 5 hr | — |
| Integrations & scale | ||
| HubSpot & Salesforce | Pro tier only (3-user min) | Growth+ (no seat minimum) |
| ChatGPT / Claude (MCP) | — | ✓ |
| API access | Pro+ | Every plan |
| Live support | Standard: web/chat only; priority routing Enterprise-only | Live chat Growth+; phone Enterprise |
| Minimum seats for top tier | 100 users | None |
PRICING
What you'll actually pay.
Dialpad Connect
AI Agent (the AI receptionist product) is priced by conversation credits, quote-only. 250 SMS/user/mo included, then $0.008/SMS — charged per attempt including failed sends. Toll-free numbers cost extra and can't text. ~$1.99/line/mo administrative fee plus taxes on top of list.
Ody
Every plan: a number per user, US & Canada calling and texting, the AI agent, and a 7-day free trial. No per-minute surprises.
Try for free →WHY TEAMS SWITCH
Where Ody pulls ahead of Dialpad.
Answering, not just transcribing
Dialpad's included AI documents the call. Its AI Agent that answers calls is a separate quote-only product with credit pricing. Ody's AI agent answers on every plan — the feature you're shopping for isn't a sales conversation.
No seat-minimum staircase
CRM sync on Dialpad requires Pro's 3-seat minimum; SSO and an SLA require 100 seats. Ody gates features by plan, never by headcount — a 2-person team can run Growth with HubSpot sync.
Toll-free that works
On Dialpad, toll-free numbers cost extra and can't text. On Ody, local and toll-free are the same standard number types, with texting via your registered 10DLC campaign.
AN HONEST TAKE
Which one is right for you?
You want the best included call transcription and coaching at the lowest entry price, you live in Google Workspace, your team is big enough for Pro's minimums (or 100+ for Enterprise), and AI answering is a nice-to-have you're willing to scope with sales.
You want the AI to pick up the phone, not summarize what you missed. Small teams that need CRM sync without seat minimums, toll-free numbers that text, and one predictable per-user price pick Ody.
SWITCHING IS EASY
Move from Dialpad without missing a call.
Start your free trial
Create your workspace in minutes. Every plan starts with a 7-day free trial — you get a live number, calling, texting, and your AI agent from day one.
Port your number free
Porting is free on every plan and your existing line keeps working the whole time — no downtime, no lost calls while the port completes.
Turn on the AI (or don't)
Set your hours and decide exactly when the AI answers — per number, per hour, per team. The rest of the time, it's the best softphone you've used.
FAQ