The whole story, in one thread. For the whole team.
Every customer gets a single timeline, their texts, photos, calls, voicemails with transcripts, and AI-handled calls, in order. Anyone on the team can pick up exactly where the last person left off.
MANY HANDS, ONE THREAD
Shared by design, so nothing gets dropped.
Every workspace member sees the same conversations on your business number. Hand a thread to a teammate with an @mention, leave internal notes the customer never sees, and let unread badges stay personal, so clearing yours never touches theirs.
CONTEXT IS THE FEATURE
Not just SMS. The entire relationship.
Photos, calls with duration, voicemail with a playable recording and transcript, and AI-handled summaries, all on one timeline so whoever replies next has the full picture.
“Hi, it’s Sophie again, the pain’s getting worse. Please call me back when you can.”
ONE PLACE FOR EVERY LINE
Every number your business runs, one inbox.
NOTHING TO CONFIGURE
How to set it up.
Click Inbox in the left sidebar. Every workspace member is subscribed automatically.
Open a conversation to see the full timeline, and reply by text from the same box.
Use the right panel for the contact card, internal notes, and linked tasks.
Mark conversations Done as you wrap them up. They're one toggle away if they come back.
FAQ
Shared inbox, answered.
Yes, the inbox is shared by design. Everyone in the workspace sees the same conversations on your business number, so anyone can pick up where a teammate left off.